Talkdesk and Cognizant Team Up to Accelerate AI-Powered CX

Talkdesk has announced a new collaboration with Cognizant to accelerate AI-powered CX transformation.

The initiative combines Cognizant’s deep consulting, technology modernization, and industry expertise with the Talkdesk vertical industry clouds and unique AI-powered contact centre as a service (CCaaS) offering to expand enterprise customer adoption of AI-led CX solutions.

The relationship offers both companies’ customer bases access to enhanced CX solutions, improved services, and innovative AI offerings.

This joint approach will accelerate Talkdesk recognition and growth with large enterprise organizations and support Cognizant’s goal of increasing its CX footprint globally.

Talkdesk is at the forefront of the CX industry through groundbreaking generative artificial intelligence (GenAI) innovations in the contact centre and a robust suite of integrated CX applications and products tailored to specific use cases in industries such as healthcare, financial services, and retail.

In recent weeks, the company introduced several industry-first GenAI innovations in CX, including Talkdesk Ascend Connect, Talkdesk Autopilot for Banking, Talkdesk Autopilot for Retail, and Talkdesk Autopilot for Healthcare.

Supporting Quotes

Al Caravelli, senior vice president of Partnerships and Alliances at Talkdesk, said, “We are delighted to partner with Cognizant to continue our global growth momentum.

GenAI offers unparalleled opportunities for enterprise companies to enhance and find hidden opportunities in customer experience.

Many enterprise organizations trust Cognizant to help them modernize and transform their customer experience, and through this collaboration, we look forward to bringing our GenAI offerings to more enterprises.”

Sandra Notardonato, senior vice president of Alliances and Partnerships at Cognizant, commented: “Talkdesk helps companies embrace a new era of automation and intelligence with unique AI-powered contact centre solutions.

Following decades of CX market leadership, integrating Talkdesk AI solutions into our offerings was a logical next step to ensure we continue transforming contact centres and customer experience through personalized, intelligent service and operational efficiencies.”

Zeus Kerravala, founder and principal analyst at ZK Research, stated: “Decisions about investing in AI can be complex and challenging.

Combining AI-first customer experience solutions from Talkdesk with Cognizant’s global consulting and transformation leadership will help enterprises realize the benefits of CX innovation faster and more efficiently. It’s a great partnership for both companies and their customers.”

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Find out more about Talkdesk