Talkdesk Delivers Hyper-Personalized Customer Experience

Talkdesk has expanded its AI-powered customer experience (CX) platform with the launch of Talkdesk AI Rewriter and Talkdesk AI Translator. These tools are aimed at enhancing personalized communication between agents and customers.

Talkdesk AI Rewriter allows agents to quickly adjust the tone of their messages – whether professional, friendly, or empathetic – based on customer sentiment.

This tool aims to improve communication quality, boost customer satisfaction, and reduce average handling time. It also helps ensure agents adhere to company guidelines, particularly benefiting new or less experienced staff.

Meanwhile, Talkdesk AI Translator offers real-time translation for digital interactions, enabling agents and customers to communicate seamlessly in their preferred languages.

This feature supports businesses expanding into new markets by facilitating multilingual engagement without requiring agents to be fluent in multiple languages. It also provides opportunities for cost savings by allowing companies to hire agents from different regions.

These new AI-driven tools highlight Talkdesk’s continued focus on delivering efficient, personalized CX solutions across global markets.

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “From day one, Talkdesk AI Rewriter and Talkdesk AI Translator can help enterprises create better, more meaningful connections with their customers, eliminate inefficiencies in agent workflows, and position the contact centre as a profit centre through growth opportunities.”

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Find out more about Talkdesk

Author: Hannah Swankie
Reviewed by: Rachael Trickey