Talkdesk Launches New Healthcare Specific Capabilities

Talkdesk has launched the Talkdesk Healthcare Experience Cloud for Payers, a new industry-specific contact centre solution tailored to the needs of healthcare insurance organizations.

The new Healthcare Cloud integrates contact centre technology with healthcare payer-specific AI and tools, offering seamless connections to systems such as claims, CRM, and electronic health records (EHR).

This enables personalized, accurate interactions and rapid issue resolution for members, caregivers, and providers.

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “This strengthens our leadership in the healthcare market by expanding the capabilities of Healthcare Experience Cloud.

In addition to supporting healthcare providers like hospitals and clinics, the platform now offers pre-trained AI and workflows designed specifically for payers, delivering tailored CX solutions for both sides of the healthcare ecosystem.”

Talkdesk’s platform aims to improve customer loyalty, reduce operational costs, and enhance health outcomes.

By providing agents with a comprehensive view of member history and integrating claims data, the platform allows for personalized, efficient conversations.

AI-powered self-service tools reduce routine call volumes, enabling agents to focus on more complex issues. Generative AI also speeds up post-call tasks by up to 66%.

For healthcare providers, the platform supports improved member engagement in preventive care and delivers higher quality ratings in Medicare Advantage, Part D, and Medicaid programs.

Pre-built integrations with digital health tools further streamline the process of connecting members to appropriate care.

For more information about Talkdesk - visit the Talkdesk Website

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

Find out more about Talkdesk

Author: Hannah Swankie
Reviewed by: Rachael Trickey