Talkdesk Partners With Claro Enterprise Solutions Related Articles Talkdesk Unveils Talkdesk Autopilot Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents Top 10 Contact Centre Software and Technology © Prostock-studio - Adobe Stock - 212443355 455 Filed under - Contact Centre News, Talkdesk Talkdesk has partnered with Claro Enterprise Solutions so that the latter can provide solutions to meet increasingly demanding requirements around customer engagement. Under the agreement, Talkdesk’s comprehensive range of omnichannel contact centre solutions – which integrate live chat, email, text messaging, social listening, mobile apps and calls – can be resold by Claro Enterprise Solutions. The solutions are designed for both B2B and B2C organizations in industries that include retail, hospitality, healthcare, financial services and technology. Talkdesk Enterprise Cloud Contact Center provides robust capabilities, including intelligent routing, omnichannel, artificial intelligence (AI) and analytics combined with mobility and security that allow organizations to streamline employee communication, increase agent productivity and improve customer experience. Tiago Paiva “We are excited to form this strategic partnership with Claro Enterprise Solutions, an established leader in the global technology services industry, to provide a new contact centre offering,” said Tiago Paiva, chief executive officer, Talkdesk. “Deploying new technologies in contact centre environments enables greater collaboration across departments, empowering the entire organization to participate in customer care and make customer experience a competitive advantage.” Enterprise Cloud CCaaS, powered by Talkdesk, is a solution that bundles critical contact centre capabilities for inbound and outbound communication. By integrating functionalities such as advanced voice services, real-time and historical reporting, intelligent routing and omnichannel interactions into a single solution, businesses of all sizes are empowered with the right tools to enhance customer and agent satisfaction. “Talkdesk’s contact centre solutions are directly aligned with our strategy to help businesses enhance customer engagement in a flexible, agile and cost-effective manner,” said Fernando Rojas, Senior International Product Manager for Voice and Collaboration at Claro Enterprise Solutions. Author: Robyn Coppell Published On: 21st Oct 2019 - Last modified: 23rd Oct 2019 Read more about - Contact Centre News, Talkdesk Recommended Articles Talkdesk Unveils Talkdesk Autopilot Talkdesk's Global Partner Programme Continues to Grow Talkdesk Launch a New Job Platform for Contact Centre Agents Top 10 Contact Centre Software and Technology Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter