Talkdesk Boosts Retail CX with Enhanced GenAI Tools Related Articles 6 Retail Trends for 2023 Retail Customer Service Trends You Need to Know The Ins and Outs of Providing Enhanced CX Talkdesk Unveils Talkdesk Autopilot © PopTika - Shutterstock - 776386588 Filed under - Business Insights, Talkdesk Talkdesk has introduced enhanced generative artificial intelligence (GenAI) capabilities to improve the customer experience in the retail sector. These new features are available on Talkdesk Retail Experience Cloud, and will enable retailers to utilize automated self-service solutions and provide agents with real-time insights. The enhancements include preconfigured GenAI-powered workflows within Talkdesk Autopilot for Retail, designed to resolve complex customer inquiries autonomously. These capabilities help retailers accelerate their return on investment by offering immediate value. Retailers can handle common customer inquiries efficiently through automated self-service, enhancing overall customer satisfaction. Talkdesk’s innovations aim to help enterprises differentiate themselves in the market by providing exceptional AI-powered customer experiences. Notable clients, such as Serta Simmons, benefit from these advancements, which support improved customer service and business outcomes. Ed Durbin, Vice President of Retail Strategy at Talkdesk, explained that “Consumers’ customer service expectations are on the rise, especially in retail, so it’s critical for brands to deliver an AI-powered journey that ensures an excellent experience while driving retailers’ business outcomes.” To find out more read the Talkdesk press release Author: Robyn Coppell Reviewed by: Xander Freeman Published On: 13th Jun 2024 - Last modified: 19th Jun 2024 Read more about - Business Insights, Talkdesk Recommended Articles 6 Retail Trends for 2023 Retail Customer Service Trends You Need to Know The Ins and Outs of Providing Enhanced CX Talkdesk Unveils Talkdesk Autopilot Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter