Talkdesk Boosts Retail CX with Enhanced GenAI Tools

Talkdesk has introduced enhanced generative artificial intelligence (GenAI) capabilities to improve the customer experience in the retail sector.

These new features are available on Talkdesk Retail Experience Cloud, and will enable retailers to utilize automated self-service solutions and provide agents with real-time insights.

The enhancements include preconfigured GenAI-powered workflows within Talkdesk Autopilot for Retail, designed to resolve complex customer inquiries autonomously.

These capabilities help retailers accelerate their return on investment by offering immediate value. Retailers can handle common customer inquiries efficiently through automated self-service, enhancing overall customer satisfaction.

Talkdesk’s innovations aim to help enterprises differentiate themselves in the market by providing exceptional AI-powered customer experiences.

Notable clients, such as Serta Simmons, benefit from these advancements, which support improved customer service and business outcomes.

Ed Durbin, Vice President of Retail Strategy at Talkdesk, explained that “Consumers’ customer service expectations are on the rise, especially in retail, so it’s critical for brands to deliver an AI-powered journey that ensures an excellent experience while driving retailers’ business outcomes.”

To find out more read the Talkdesk press release

Author: Robyn Coppell
Reviewed by: Xander Freeman