Talkdesk Sponsors & Participates in APCC International Conference

Talkdesk is sponsoring and participating in the Portuguese Association of Contact Centres (APCC) International Conference in Lisbon, Portugal, May 22, 2024.

The annual event, with the theme “How Will Customer and Employee Experiences Change With A.I.?” this year, brings together exhibitors and Portuguese contact centre decision-makers for a day of learning about the latest contact centre trends, networking, and industry discussions.

Talkdesk will exhibit at stand 14 and provide interactive demonstrations to showcase how its generative AI (GenAI)-powered Talkdesk CX Cloud and Talkdesk Experience Clouds transform every step of the customer journey for a faster and more frictionless experience.

Garry Ovenell, Talkdesk vice president of Solution Engineering in Europe, the Middle East, and Africa (EMEA), and Guilherme Pinheiro, Talkdesk vice president of EMEA, will lead a session to guide businesses on how to maximize the benefits of AI in the contact centre while ensuring a safe and ethical customer experience (CX).

The session, Navigating Responsible AI in the Contact Centre: Balancing Innovation and Ethics, will be held from 15:40 – 15:55 in English.

The discussion will dive into the ethical challenges of deploying large language models (LLMs) and GenAI in the contact centre —such as data bias, transparency, and privacy—and best practices for responsible integration.

Some of the most innovative companies in Portugal and across EMEA, including EDP, Farfetch, Gold Energy, and TAP Air Portugal, use Talkdesk to provide exceptional customer experiences.

Supporting Quote

Guilherme Pinheiro, vice president of EMEA, Talkdesk, said: “Events like the APCC International Conference in Lisbon allow us to meet face-to-face with regional contact centre leaders seeking solutions for a seamless, exceptional customer and agent experience.

Customers and prospects in the Portuguese market are eager to learn how to balance AI innovation with ethics, and we look forward to discussing this topic and demonstrating how Talkdesk is empowering responsible AI in the contact centre.”

About Talkdesk

Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

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