Talkdesk Strengthens APAC Presence with Australia Cloud

Talkdesk has expanded its global network with a new regional cloud deployment in Asia-Pacific (APAC).

The Talkdesk Australia Regional Cloud enables businesses in industries like banking, retail, and healthcare to host their Talkdesk platform locally, ensuring compliance with Australian data privacy regulations.

Tiago Paiva, chief executive officer and founder of Talkdesk, said, “APAC is an important market for Talkdesk. We’ve seen more than 100% growth in the region in the last six months due to our investments.

The deployment of a regional cloud in Australia primes us for further growth and success by empowering businesses – including those in highly regulated industries – to reap the benefit of our AI solutions for elevating the customer experience while having peace of mind their data is protected.”

Beyond regulatory compliance, the local deployment enhances voice quality by reducing latency, leading to improved customer interactions.

Talkdesk is also deepening its APAC presence through investments in local talent, operations, and partnerships across Australia, Singapore, the Philippines, China, Thailand, Korea, and India.

Over the past year, increased investment in the region has helped customers like Metro Finance reduce operating costs by 40% with AI-powered CX solutions. In February 2024, Simon Horrocks joined as APAC leader to further drive regional growth and innovation.

“Some of Asia-Pacific’s largest banks, e-tailers, and BPOs use Talkdesk, and the Australia Regional Cloud gives customers greater compliance with regulatory requirements, strengthened data security, and enhanced performance. This further highlights the company’s commitment to being an AI-first CX leader in APAC,” commented Simon Horrocks, vice president of APAC at Talkdesk.

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Talkdesk is a global customer experience leader for customer-obsessed companies. Our contact center solution provides a better way for businesses and customers to engage with one another.

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Author: Hannah Swankie
Reviewed by: Robyn Coppell