The 20 rules:
- Prioritise the work
- Don’t make your customers wait
- There is always more work than people
- Study the work
- Understand how the work works
- Standardise the work
- If the work is important write it down
- Train your staff
- Make the work easy
- Build systems
- Stream line the work
- Find the bottleneck
- Clean the workplace
- Make it obvious
- Remove the waste
- Communicate
- Look at the evidence
- Discuss the work
- Look after the workforce
- Persistence pays
And lest you forget
Author: Jonty Pearce
Published On: 30th Sep 2015 - Last modified: 13th Nov 2018
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