Topdanmark Partners With Sabio for Workforce Upgrade

Topdanmark has partnered with Sabio’s Workforce Management team to implement WFM Buddy, a workforce management application aimed at improving operational efficiency and employee experience.

Sabio and WFM Buddy specialists have integrated the tool with Topdanmark’s existing Genesys contact centre system, replacing a previous WFM solution.

The new app offers features such as a ‘Weekview’ for advanced planning, a mobile-friendly interface for managing work events, quick reporting tools, and department-specific customization, supporting Topdanmark’s ongoing digital transformation efforts.

Nicolai Ginge, Country Manager for Sabio Nordics, said: “Our team of WFM and Genesys specialists have worked tirelessly to ensure a seamless integration between Genesys and WFM Buddy.

“The fact that we had the system up and running in just under two weeks is a testament to our expertise and the strength of our partnership with Topdanmark, and now WFM Buddy.”

Tore Fedders, Customer Excellence Manager at Topdanmark, added: “WFM Buddy represents a significant leap forward in how we manage our workforce.

“The app’s features have already been well received by our teams across Private, Agriculture and Business Customer Service, Private Backoffice, Building Damage, and Property Damage departments. We’re already seeing improvements in efficiency and employee satisfaction.”

This blog post has been re-published by kind permission of Sabio – View the Original Article

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About Sabio

Sabio Group is a global digital customer experience (CX) transformation specialist with major operations in the UK (England and Scotland), Spain, France, Netherlands, Malaysia, Singapore, South Africa and India. Through its own technology, and that of world-class technology leaders such as Amazon Connect, Avaya, Genesys, Google Cloud, Salesforce, Twilio and Verint, Sabio helps organisations optimise their customer journeys by making better decisions across their multiple contact channels.

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Author: Hannah Swankie
Reviewed by: Rachael Trickey