TP Vision Implement New Contact Centre and Speech Analytics Solutions

Vonage has announced that TP Vision Europe B.V. has selected its contact centre and speech analytics solutions to better serve its customer base.

Based in the Netherlands, TP Vision is in the world of digital entertainment, focusing on developing, manufacturing and marketing Philips-branded TV sets, all around the globe.

Kim Dix-Huijts, Head of Corporate CS Control Tower at TP Vision, comments: “We’re extremely pleased to be bringing the incredible combination of Vonage and Salesforce to TP Vision.”

“Implementing a single, scalable cloud contact centre solution across our business will enable us to improve every interaction we have with customers, and with Vonage’s Conversation Analyzer we can dive into our metrics to improve call quality and training.”

TP Vision wanted to deliver a state-of-the-art customer experience globally, while strengthening its performance and operational efficiencies.

Following a market evaluation, the company selected Vonage’s cloud contact centre solution for its Salesforce integration, routing and reporting capabilities, together with its powerful, integrated speech analytics technology, Conversation Analyzer.

Vonage and NewVoiceMedia’s fully integrated Conversation Analyzer solution uses speech-to-text to transcribe calls and deliver intelligent content categorization for instant insight into common themes, as well as data visualization for quick analysis and understanding of the successes and challenges in every conversation.

When combined with interaction data from Salesforce, TP Vision will be able to refine how to boost its successes and manage challenges more efficiently.

Paul Turner

Paul Turner, VP Strategic Accounts at Vonage, adds: “We’re delighted to have been chosen as an important partner of TP Vision, helping the company deliver on its commitment to providing excellent customer service, while benefiting from complete flexibility and scalability.”

“We look forward to seeing TP Vision enhance its customer satisfaction with Vonage’s contact centre and Conversation Analyzer solutions, as its advisors have great conversations through every interaction.”

Author: Robyn Coppell