Train & Retain: How to Boost Retention With Effective Training – Webinar Related Articles 50 Call Centre Training Tips The Most Effective Ways to Boost Contact Centre Efficiency Unpaid to Attend Training What is Attrition Rate and How to Calculate It 107 Filed under - Archived Content, Scorebuddy With one of the highest average attrition rates of any industry (42%), retention is a constant challenge for contact center leaders. Thankfully, there are ways to beat churn and keep your employees invested. “76% of employees say they are more inclined to stay in a company if it offers continuous learning and development.” With the right training strategy and a dedication to empowering your agents, you can boost engagement, build morale, and deliver a better customer experience. In this webinar, we’ll be joined by Frances Kleven (Director, Enterprise Customer Success at LearnUpon) to discuss the best tools and strategies for call center training. Learn how to: Deliver agent-focused, engaging, impactful training. Use QA to design tailored programs. Embed training into your workflows. Don’t miss out—book your spot today. Author: Robyn Coppell Published On: 26th Jan 2024 - Last modified: 1st Mar 2024 Read more about - Archived Content, Scorebuddy Recommended Articles 50 Call Centre Training Tips The Most Effective Ways to Boost Contact Centre Efficiency Unpaid to Attend Training What is Attrition Rate and How to Calculate It Related Reports White Paper: Counting the Cost of CX for Financial Services Contact Centers White Paper: The Next Generation of Retail CX eBook: 9 Practical Ways to Use Generative AI for Contact Centers eBook: Improving Customer Experience and NPS Through Quality Assessment Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter