The Upsides and Downsides of Automation in Call Center QA
With the call center AI market set to grow to $4.3 billion by 2027, ignoring the impact of artificial intelligence and automation is not an option. ChatGPT is grabbing all the headlines right now, but there’s much more to contact center automation than generative AI software.
AI tools like automated scorecards, conversational analytics, and sentiment recognition can improve operational efficiency, ensure compliance, and streamline your entire quality assurance process.
However, there are growing pains and many have raised concerns about the efficacy of these new tools. AI isn’t perfect and the need for human judgment remains—we must be wary of becoming over-reliant on artificial intelligence or failing to implement it correctly.
Join us live on May 24, 2023, at 4:00 PM IST. If you can’t make it, be sure to register so we can send you the recording.
In this webinar, we will explore:
- The Latest Call Center QA Trends
- The Key Benefits of AI for QA
- Potential Concerns to Look Out For
- The Importance of Human Input
- How to Introduce AI and Automation to Your QA Process
Author: Rachael Trickey
Published On: 25th Apr 2023 - Last modified: 26th May 2023
Read more about - Archived Content, Scorebuddy
