Typical outbound call centres

Typical Outbound Call Centres

Debt Recovery and Collections

Severn Trent Water

Severn Trent Water uses a dialler and Interactive Voice Messaging to recover unpaid debts.

CRM Solution helps Severn Trent to recover £3 million in unpaid bills

Improved customer experience for Severn Trent

Telemarketing

Candis

Women’s magazine Candis has implemented the Noetica Script-Aware Predictive Dialler at its contact centre in Liverpool. Candis is using the dialler to increase contact levels with its member-base to renew, reactivate and upgrade subscribers and convert prospects.

Women’s magazine implements call centre software

Autonet Insurance

Autonet use a dialler for customer call backs and generating follow up calls.

Autonet Insurance dramatically increases its sales

Proactive Customer Service

Ever Ready Mortar

“We [Ever Ready Mortar] encourage builders to register interest in our service at our web site www.everreadymortar.com but we also use rostrvm’s automated dialling system to pro-actively contact prospective customers. The dialler keeps our team busy, but at the same time the rostrvm system is monitoring our call queues to ensure that people calling us aren’t kept waiting to talk to us.”

Call centres expand into the building trade

First Choice Holidays

First Choice Holidays use an outbound dialler for proactive customer service, making sure that holidaymakers are well prepared for their trip. Case study

Author: Jonty Pearce