Date: 24 February 2025
Location: Virtual
79% of customers demand consistent experiences across all channels and departments — is your contact center equipped?
Customers interact with brands across a variety of channels — and they expect a consistent, frictionless experience every time, whether it’s social, digital, or voice.
But managing an omnichannel contact center without a unified platform creates chaos: fragmented interactions, slow resolutions, and overwhelmed agents.
The future of customer service is channel-less, and in this webinar, experts will show you how to:
- Deliver omnichannel customer support across 30+ channels without losing context — no matter how often customers switch channels.
- Empower your agents with a customized AI-powered desktop to boost efficiency and improve CX.
- Bridge the gap between insights and actionability with GenAI to capture real-time customer data, identify root cause analysis, and uncover upsell/cross-sell opportunities.
- Integrate advanced AI and leverage 14+ years of data to enhance every step of the customer journey.
Join this webinar to see how Sprinklr can help you deliver unified customer experiences that customers love — using AI and GenAI.
Author: Sprinklr
Reviewed by: Robyn Coppell
Published On: 17th Feb 2025
Read more about - Call and Contact Centre Events, Sprinklr
