Date: 07 May 2024, 12:00 p.m. PT
Location: Virtual
Today’s enterprise leaders are continuing to look at innovative ways to grow their business, improve customer and agent experience, and refine operational efficiencies. However, in this age of AI, they lack a clear plan to drive this transformation.
In fact, 66% of contact center leaders say they have no AI blueprint, and 40% say they lack the data to improve customer experience while 36% lack the data to respond quickly to business decisions (Uniphore, 2024).
This supports the urgent need for AI-driven insights to improve contact center operations and customer experiences.
Join industry expert Vijai Shankar, Vice President of Product Marketing at Uniphore, and guest speaker Christina McAllister, Senior Analyst at Forrester, as they explore the transformative power of enterprise data to drive AI-powered insights, informed decisions and a new strategy for growth into the future.
- Discover how to access and apply data to build an AI transformation strategy unique to your business.
- Gain insight into how to leverage your enterprise data to inform decisions and explore practical AI-powered agent assist and automation use cases.
- Embrace a continuous learning cycle with AI-powered insights to optimize your Gen AI initiatives and automation workflows.
Expand your data-driven mindset and unlock the potential of advanced Gen AI use cases for your organization’s growth. Join us and take the next step in your AI transformation journey.
Author: Guest Author
Published On: 18th Apr 2024 - Last modified: 8th May 2024
Read more about - Archived Content, Uniphore
