Date: 9th July 2024
Time: 2pm BST
Great contact centre performance starts with great teams. But what does “great” look like in 2024?
Join MaxContact on 9th July at 2pm for an insightful webinar exploring their 2024 Benchmark Report, featuring insights from 500 UK contact centre professionals.
In this webinar, their expert panel will dive into the report’s findings to uncover the key performance indicators (KPIs) driving success in today’s contact centres. Walk away with benchmarking insights to accurately assess your contact centre’s performance.
Their panel will analyse these findings and provide clear strategies to help your team thrive.
They’ll cover:
- The Happiness Advantage: Team morale’s link to service quality
- Redefining Performance Metrics: KPIs revolutionising success
- The Future of Work: Hybrid, remote, and office-based models
- Retention Strategies: Salaries, workloads, and retaining top talent
Whether leading a large or growing contact centre, this webinar provides valuable insights to benchmark performance, foster an attractive workplace, and deliver exceptional customer experiences.
Don’t miss this opportunity to gain a competitive edge by leveraging MaxContact’s 2024 Benchmark data to boost your team’s performance. Your competitors will be there. Will you?
Author: Maxcontact
Published On: 19th Jun 2024 - Last modified: 10th Jul 2024
Read more about - Archived Content, MaxContact
