Time: 11:00AM (BST) / 12:00PM (CET) / 5:00AM (Central)
Join us for a live demo of injixo WFM and witness how its advanced AI capabilities can transform your WFM processes and help you rise to the challenge of flexible working. See how injixo empowers you to streamline the planning process, enhancing productivity, engaging and empowering agents and leveling up the customer experience.
Still using spreadsheets or new to workforce management solutions? This live demo will reveal how a modern WFM application can take your planning outcomes to the next level, while reducing manual effort. You’ll see how injixo transforms forecasting, scheduling, real-time management, reporting, time-off management, meeting planning, agent engagement, and more – while saving time and enhancing accuracy.
In this webinar, you will
- Get a clear picture of the core features and functionality of injixo WFM
- Learn how it can help you effectively manage your contact centre’s workforce, ensuring seamless operations
- See how injixo takes the time-consuming, error-prone drudgery out of planning
- Get your questions answered by two WFM experts
Our panelists
- Johnny Basra (injixo) – Johnny is a Senior Account Executive with a track record spanning over 15 years in the Software and Consultancy industry. He specialises in transforming business processes and developing innovative customer experience models for delivery across a diverse range of sectors. With expertise in Workforce Management (WFM), Contact Centre as a Service (CCaaS), and Digital Experience Platforms (DXP), Johnny has consistently demonstrated his ability to drive organisational growth and success. Through his strategic approach and deep industry knowledge, he has effectively helped businesses optimise their operations and enhance customer satisfaction.
- Dean Couchman (injixo) – Dean is a senior contact centre expert with over 20 years’ first-hand planning experience in industry sectors from outsourcing to media and financial services. He specialises in workforce planning and has first-hand knowledge of WFM across the entire planning cycle from forecasting to scheduling and real-time management. He has served in the contact centre industry in roles ranging from analyst to director. For the last 13 years, he has been a WFM consultant helping over 200 contact centers to maximise the value of WFM to their businesses by adopting best practices.
Author: Rachael Trickey
Published On: 20th Jun 2023 - Last modified: 7th Jul 2023
Read more about - Archived Content, Featured Webinar, injixo
