Video – Are You Testing Your Numbers? Related Articles 5 Benefits of Testing Your Contact Numbers Toll-Free Number Testing Doesn’t Have To Be a Drag 7 Benefits of Number Testing Definition: Contact Centre Jargon and Terminologies © YY apartment-Adobe Stock-291233912 362 Filed under - Guest Blogs, Spearline, Videos Customers globally use toll and toll-free numbers to engage or buy services or products every single day. This means contact numbers are mission critical, yet how do you test to ensure they are performing? Network monitoring only covers your internal network, but what’s happening on the external side? Thousands of calls fail to connect to your network and many calls connect successfully but poor audio quality prevents a conversation being conducted. Companies like Spearline offer a solution to these problems, identifying critical global outages across in-country numbers in real time. The platform conducts both automated and manual number testing by dialling in-country across SIP, PSTN and mobile with real-time reporting for immediate alerts on telecoms outages. Outages are batch retested and human verified, ensuring you only receive genuine actionable alerts via our 24/7/365 test support. However, the right solution will provide full call detail records (CDR) with call recordings to enable root cause analysis on each outage. This allows you to validate your in-country carrier’s service levels. Spearline’s global points of presence are two-way, allowing you to generate test calls inbound to your contact centre or outbound from your contact centre to test callback or virtual hold functionality. By proactively testing your numbers, you are the first to know of a telecoms issue and have the call details to resolve it, reducing downtime, building real business insights on number performance and, ultimately, saving you money. To find out more, watch the video below: For more information visit www.spearline.com Author: Robyn Coppell Published On: 1st Oct 2019 - Last modified: 25th Jan 2023 Read more about - Guest Blogs, Spearline, Videos Recommended Articles 5 Benefits of Testing Your Contact Numbers Toll-Free Number Testing Doesn’t Have To Be a Drag 7 Benefits of Number Testing Contact Centre Jargon and Terminologies Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter