Vonage announced that the Dispute Service Limited has selected the Vonage Contact Center to better serve its customer-base.
Established in 2003, the Dispute Service operates Tenancy Deposit Scheme (TDS), the longest-serving UK government-approved tenancy deposit protection scheme, and offers landlords, agents and tenants insured and custodial tenancy deposit protection, which is legally required in the UK.
The Dispute Service chose Vonage’s contact centre solution to integrate all communications channels without expensive, disruptive hardware changes, helping the Dispute Service deliver on its promise to resolve tenancy disputes quickly, fairly and for free.
With the Vonage Contact Center, the Dispute Service will take advantage of dynamic call routing, self-service capabilities and post-call surveys to ensure a consistent, superior customer experience.
As a cloud solution, the Vonage Contact Center offers a real-time window into the entire contact centre operation, including reporting that enables the Dispute Service to understand opportunities for service improvements.
The Vonage Contact Center is payment card industry (PCI) compliant, ensuring all payments are securely and easily handled over the phone and comply with PCI DSS standards.
“We are delighted to bring the Vonage Contact Center to the Dispute Service,” said Alex Hillier, Interim Director of Technology at the Dispute Service.
“Vonage has provided us with a single, flexible and scalable cloud communications solution, which will help us accelerate our business transformation and deliver a consistent and personalized customer experience at every touchpoint.”
Rodolpho Cardenuto, President, Applications Group for Vonage, added, “Vonage is pleased that the Dispute Service chose us as its cloud communications partner. In an increasingly virtual world, it is essential for businesses to stay connected to employees and customers from anywhere – through whichever channel they choose.”
“The demand for organizations to deliver exceptional customer experiences has never been greater, and that is the value that Vonage brings.”
Author: Robyn Coppell
Published On: 18th Sep 2020 - Last modified: 8th Aug 2022
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