This webinar shared actionable advice from our workforce engagement experts, so you can get the very best results out of your workforce.
Agenda
- Introductions – Rachael Trickey, Call Centre Helper
- Bob Stella, Indeed.com – connect on LinkedIn
- Jay Gupta, Talkdesk – connect on LinkedIn
Topics Discussed:
- Manage, develop, and retain high-performing agents
- Streamline your agent experience to facilitate productivity
- Decrease ramp time during the onboarding process
- Achieve greater operational flexibility and efficiency
- Develop top performers with AI-driven insights
- Reduce turnover and staffing costs
- Top tips from the audience
- Winning tip – “Focus your engagement activities on people and their motivations, rather than their productivity. By doing so, we retained more people and their performance improved. So the tip is roll out 1:1’s that include coaching and personal plan support rather than just metric discussions.” Thanks to David.
This webinar is brought to you by Call Centre Helper and is sponsored by Talkdesk
Original Webinar date: 23rd February 2023
Author: Rachael Trickey
Published On: 17th Jan 2023 - Last modified: 11th Sep 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Bob Stella, Employee Engagement, Jay Gupta, Talkdesk
