Click here for this webinar recording.
Improving CX performance is always front of mind for every contact centre leader. Even more so at this time of year – with 2024 wide open for fresh ideas and opportunity.
But with so much on the table to explore – from the increasing capabilities of AI, through to self-service and personalisation – it’s hard to know where to focus your efforts for maximum impact.
Sound familiar? Join this webinar to learn 7 proven strategies to prepare your contact centre for success across 2024 and beyond.
Panellists:
- Vinod Muthukrishnan – Chief Customer Officer, Uniphore
- Katie Stabler – CULTIVATE Customer Experience by Design
- Xander Freeman, Call Centre Helper
Topics Discussed
- Self-service and other trends shaping CX in 2024
- How to truly deliver personalisation
- How your agents can help drive CX success
- The role of AI and automation in driving critical improvements
Click here for this webinar recording.
Author: Xander Freeman
Published On: 8th Dec 2023 - Last modified: 24th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Katie Stabler, Uniphore, Vinod Muthukrishnan
