Quality Scores play a key part in driving the overall Customer Experience. But all too often Quality Improvement can stall – turning into a tick box exercise that does not drive changes in behaviour.
In this Webinar we look at “7 Clever Ways to Drive up your Quality Scores” – from quick wins to longer term solutions.
Topics Discussed
- Quality Monitoring
- Performance Management
- Ways to improve Call Scoring
- Improving Quality in Digital Channels – Email and Web Chat
- How to Improve Calibration
- Speech and Interaction Analytics
- The best ways to use technology
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by NICE
Author: Rachael Trickey
Published On: 2nd May 2017 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, NICE, Quality
