Date: Thursday 14th November 2024
Time: 2pm BST
Are your customer relationships lacking in warmth, reassurance, and personalisation?
Worried it’s costing you repeat business? You aren’t wrong. Time after time, research shows that customers aren’t very forgiving of poor experiences, and when relationships are lacking, you’ll only get one more chance to impress them (if you’re lucky!) before they go elsewhere.
If this is a recurring issue in your contact centre, join our webinar to find out how the latest technology capabilities and innovative people strategies are reshaping the art of the possible when it comes to creating great customer relationships that last!
Panellists:
- Sandra Thompson, The Ei Evolution
- Natalee Wiggins, Solutions Expert – Analytics and Digital, NICE
- Rachael Trickey, Call Centre Helper
What You Will Learn:
- What customers expect in 2024 and beyond
- What’s now possible with AI, analytics, digital, and data
- Why data still reigns king (and how to get your house in order)
- Quick wins for instant results
Author: Rachael Trickey
Published On: 3rd Apr 2024 - Last modified: 3rd Oct 2024
Read more about - Call and Contact Centre Events, Featured Webinar, NICE, NICE CXone
