Recorded Webinar: Customer Journey Mapping is the Key to Unlocking Customer Experience Related Articles Customer Journey Map Examples With Expert Analysis Customer Journey Measurement: The Essential Guide How to Improve Your Customer Journey Mapping Customer Journey Mapping FAQs Answered 1,153 Filed under - Recorded Call Centre and Customer Experience Webinars, Intrado Gain first visit advantage and drive CX and Contact Centre performance improvements In this webinar we look at how you can use Customer Journey Mapping to gain first visit advantage and drive CX and Contact Centre performance improvements. Topics Discussed Customer Journey Mapping “First visit” advantage Understanding customers’ attitudes, behaviours and triggers Reducing friction in the customer journey CX and Contact Centre performance improvements Connect interactions throughout the customer journey Reducing repeat contacts The role of technology Top tips from the audience Panellists Richard Hammond Uncrowd Andre Smit West Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Intrado Author: Rachael Trickey Published On: 8th Oct 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Intrado Recommended Articles Customer Journey Map Examples With Expert Analysis Customer Journey Measurement: The Essential Guide How to Improve Your Customer Journey Mapping Customer Journey Mapping FAQs Answered Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter