Date : Thursday 27th February 2025
Time: 2pm GMT
When agents are restricted by rigid processes, it inevitably compromises the customer experience – driving up Average Handling Time, decreasing C-SAT scores, and more.
By sharp contrast, empowered agents have the resources, flexibility, and control to deliver exceptional customer experiences – by not only adapting to customers immediate needs, but going above and beyond to truly wow them.
So how do you get from hamstrung to empowered? Join this informative webinar, where experts will be exploring the do’s and don’ts of agent empowerment and how YOU can start delivering exceptional experiences to your customers today.
Panellists:
- Vinay Parmar, Keynote Speaker & Expert on the art and science of winning customer loyalty
- Toussaint Celestin, Talkdesk
- Xander Freeman, Call Centre Helper
What You Will Learn:
- The truths and myths about agent empowerment
- Quick wins you can try today
- Common mistakes to watch out for
- What best practice looks like in 2025
Author: Rachael Trickey
Published On: 1st Sep 2024 - Last modified: 5th Feb 2025
Read more about - Call and Contact Centre Events, Featured Webinar, Talkdesk
