Recorded Webinar: How to Better Understand the Voice of the Customer Related Articles Recorded Webinar: The Key to Better Conversations with Customers What is a Customer Satisfaction Score (and How to Calculate CSAT) 50 Must-Have Customer Survey Questions Recorded Webinar: Designing a Better Forecasting Spreadsheet 1,181 Filed under - Recorded Call Centre and Customer Experience Webinars, Business Systems, Voice of the Customer In this webinar we look at how to better understand the Voice of the Customer and how you can improve your customer feedback surveys. Topics Discussed Tips for Increasing survey completion rates The right sample sizes Avoiding survey fatigue Really understanding why your customers are calling Mapping the entire customer journey Getting to the root cause of problems before they escalate The importance of recording all interactions Targeting and addressing issues Harvesting insight through Voice of the Customer technologies including Interaction Analytics Use of proactive notifications Hints and tips from the audience Panellists Dan Moross MOO David Mason Business Systems Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Business Systems Author: Rachael Trickey Published On: 6th Mar 2017 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Business Systems, Voice of the Customer Recommended Articles Recorded Webinar: The Key to Better Conversations with Customers What is a Customer Satisfaction Score (and How to Calculate CSAT) 50 Must-Have Customer Survey Questions Recorded Webinar: Designing a Better Forecasting Spreadsheet Related Reports eBook: How Customers Can Lead Your Business Transformation in 2024 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter