Recorded Webinar: How to Build an Effortless Customer Experience Related Articles Recorded Webinar: Key Areas to Reduce Customer Effort Recorded Webinar: How to Build a Case for More Budget and Technology Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: 7 Ways to Build Customer Relationships 1,489 Filed under - Recorded Call Centre and Customer Experience Webinars, Interactions Reducing Customer Effort has been shown to improve customer satisfaction and improve customer loyalty. In this webinar we look at a range of techniques to make customer service and customer care effortless. Topics Discussed Reducing Customer Effort Customer Effort Metrics – including the Customer Effort Score Spotting and Changing Processes Customer Self Service Reducing repeat contacts Quick wins to reduce customer effort The role of technology in delivering effortless customer care Use of Artificial Intelligence Robotic Process Automation The role of chat bots Top tips from the audience Panellists Dr David Naylor Humanotics Michael Johnston Interactions LLC Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Interactions Author: Rachael Trickey Published On: 23rd Feb 2018 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Interactions Recommended Articles Recorded Webinar: Key Areas to Reduce Customer Effort Recorded Webinar: How to Build a Case for More Budget and Technology Recorded Webinar: How to Build Flexibility into Call Centre Schedules Recorded Webinar: 7 Ways to Build Customer Relationships Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter