Reducing Customer Effort has been shown to improve customer satisfaction and improve customer loyalty.
In this webinar we look at a range of techniques to make customer service and customer care effortless.
Topics Discussed
- Reducing Customer Effort
- Customer Effort Metrics – including the Customer Effort Score
- Spotting and Changing Processes
- Customer Self Service
- Reducing repeat contacts
- Quick wins to reduce customer effort
- The role of technology in delivering effortless customer care
- Use of Artificial Intelligence
- Robotic Process Automation
- The role of chat bots
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by Interactions
Author: Rachael Trickey
Published On: 23rd Feb 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Interactions
