Webinar: Insights from Forrester’s Total Economic Impact Study on Puzzel

Date: Wednesday 4th December 2024 | 13:00 – 13:40 CET

Location: Virtual

Are you looking for ways to improve customer experience while maximising your ROI? 

Join Puzzel on December 4, for their exclusive webinar: “Maximising Customer Experience and ROI: Insights from Forrester’s Total Economic Impact™ Study on Puzzel.” 

In this session, they’ll dive into the key findings of Forrester’s latest Total Economic Impact™ (TEI) study on Puzzel. You’ll discover how a composite organisation achieved a 278% ROI over three years by streamlining operations, boosting agent productivity, and reducing costs.  

What to expect: 

• Key findings from the Forrester TEI study on Puzzel, including economic benefits and ROI insights. 
• Real-world success stories from Puzzel customers who improved agent productivity, reduced operational costs, and increased customer retention. 
• Practical strategies to help you elevate your customer experience and optimise ROI in your contact centre. 

Whether you’re seeking a new solution or aiming to enhance your current operations, you’ll leave with actionable insights to elevate customer experience and improve your bottom line. 

In the meantime, feel free to download the TEI study here free of charge to explore the key findings before the webinar. 

Author: Puzzel
Reviewed by: Jo Robinson