Recorded Webinar: How to Excel at Managing and Exceeding Customer Expectations Related Articles How to Manage and Exceed Customer Expectations – With Examples Recorded Webinar: The New Ways to Exceed Customer Expectations Recorded Webinar: Managing Change in the Contact Centre Recorded Webinar: How to Simplify Customer Journeys 226 Filed under - Recorded Call Centre and Customer Experience Webinars, Talkdesk Click here for this webinar recording Customers today have ever-higher expectations on quality, response times, personalization, and more. Not only this, but they’re forming these expectations around the best experiences they have with any organisation – not just your direct competitors. This undoubtedly adds more pressure to the role of being a customer service leader. So, if you’re feeling the heat, join this webinar for some fresh thinking on managing and exceeding customer expectations. Panellists: Bob Benner, Senior Director AI, Talkdesk Click here to view the slides Jason Roberts, Appropriate Consulting Limited Click here to view the slides Megan Jones, Call Centre Helper Topics Discussed: What’s driving customer expectations in 2024 and beyond Top tips for managing customer expectations What exceeding customer expectations really looks like (when the bar is already set so high) How the latest technology can help Author: Jo Robinson Published On: 23rd May 2024 - Last modified: 31st May 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Talkdesk Recommended Articles How to Manage and Exceed Customer Expectations – With Examples Recorded Webinar: The New Ways to Exceed Customer Expectations Recorded Webinar: Managing Change in the Contact Centre Recorded Webinar: How to Simplify Customer Journeys Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter