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Customers today have ever-higher expectations on quality, response times, personalization, and more. Not only this, but they’re forming these expectations around the best experiences they have with any organisation – not just your direct competitors.
This undoubtedly adds more pressure to the role of being a customer service leader. So, if you’re feeling the heat, join this webinar for some fresh thinking on managing and exceeding customer expectations.
Panellists:
- Bob Benner, Senior Director AI, Talkdesk
- Jason Roberts, Appropriate Consulting Limited
- Megan Jones, Call Centre Helper
Topics Discussed:
- What’s driving customer expectations in 2024 and beyond
- Top tips for managing customer expectations
- What exceeding customer expectations really looks like (when the bar is already set so high)
- How the latest technology can help
Author: Jo Robinson
Published On: 23rd May 2024 - Last modified: 24th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Talkdesk
