Click here for this webinar recording.
There’s always room for improvement when it comes to workforce management, but over time it can become increasingly difficult to decide where best to focus your efforts for maximum impact.
If you’re concerned your strategy has become stale, join this webinar for fresh inspiration and new ways to optimise your workforce management.
Panellists:
- Dan Smitley, WFM Expert
- Graeme Gabriel, NICE
- Megan Jones, Call Centre Helper
Topics Discussed:
- What the best contact centres are doing with their WFM strategy
- How the latest technology can help
- Quick wins for instant results
- New ways to engage your agents so everyone wins
Click here for this webinar recording.
Author: Megan Jones
Published On: 29th Feb 2024 - Last modified: 24th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Dan Smitley, Graeme Gabriel, NICE CXone, Workforce Management (WFM)
