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Customer experience (CX) has changed dramatically in the past five years and will continue to do so in the future. With emerging technologies, shifting consumer expectations, and new trends in personalization, how can organizations stay ahead of the curve?
Experts share the latest trends, strategies, and predictions that will redefine the future of customer experience.
Panellists
- Nerys Corfield, Injection Consulting Limited
- Steve Blood, Five9
- Xander Freeman, Call Centre Helper
Topics Discussed:
- The Human Touch in a Digital Era
- Technologies Shaping the Future
- Building Customer Trust and Loyalty
- Data-Driven Personalization
- Creating Seamless, Consistent Experiences
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Author: Rachael Trickey
Published On: 16th Jan 2025 - Last modified: 17th Jan 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Five9
