This webinar outlines the experts’ top tips and advice on how to get started with simplifying and automating the contact centre – without compromising on quality of service.
Panellists
- Paul Weald, Contact Centre Innovator
- Jason Griffin, EMEA Principal Solution Consultant, Five9
Topics Discussed
- How to decide what to automate and simplify
- Where customers will still expect the human touch
- The latest in the development of self-service apps, chat bots, and more
- The future of AI in automating the contact centre
Author: Megan Jones
Published On: 11th Jul 2023 - Last modified: 24th Oct 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Automation, Five9, Jason Griffin, Paul Weald
