Recorded Webinar: The Digital Customer Experience: What Does Great Look Like? Related Articles Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital Recorded Webinar: What Does an Excellent Customer Service Strategy Look Like? Recorded Webinar: Customer Experience Tips From Great Contact Centres Recorded Webinar: Metrics- Surpassing Industry Standards 701 Filed under - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Sabio, Stuart Dorman In this webinar we look at what makes a Great Digital Customer Experience. We will explore the good, the bad and the ugly of Digital Customer Service. We also explore the best metrics to use and how to get all your advisors aligned with the experience. Topics Discussed What makes a great customer experience The right metrics to use Digital Customer Service How to improve Live Chat Improving speed of response on Email Keeping the human touch when using ChatBots Social Media Proactive use of SMS Top tips from the audience Use of technology Panellists Gerry Brown The Customer Lifeguard Stuart Dorman Sabio Rachael Trickey Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Sabio Author: Rachael Trickey Published On: 1st Feb 2019 - Last modified: 31st May 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Gerry Brown, Sabio, Stuart Dorman Recommended Articles Recorded Webinar: Five Great Ways to Channel Shift Customers From Phone to Digital Recorded Webinar: What Does an Excellent Customer Service Strategy Look Like? Recorded Webinar: Customer Experience Tips From Great Contact Centres Recorded Webinar: Metrics- Surpassing Industry Standards Related Reports Flyer: Wellbeing Starts with Your Workplace Flyer: Placing Interaction Analytics at the Heart of CX Improvement Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter