Date : Thursday 5th December 2024
Time: 2pm BST
2025 is almost here! Are you ready?
Whether you’re just starting to think about your plans for next year or are in the process of refining them, this webinar is for you!
Join our expert panel and live audience Q&A, as we take an in-depth look at what the future of contact centres is set to look like in 2025 and what you should prioritising (and putting on the backburner) to stay competitive.
Panellists:
- Dr Nicola Millard, BT
- Toussaint Celestin, Talkdesk
- Megan Jones, Call Centre Helper
What You Will Learn:
- The challenges and expectations set to drive CX in 2025
- How to balance AI and people power
- What initiatives will have the biggest impact
- What to stop doing (and leave in 2024!)
- Quick wins for instant results
Author: Rachael Trickey
Published On: 3rd Mar 2024 - Last modified: 23rd Oct 2024
Read more about - Call and Contact Centre Events, Featured Webinar, Talkdesk
