Contact Centres can be a stimulating but also a demanding environment. While many thrive in this environment, others struggle to get motivated.
In this webinar we look at the right (and wrong) ways to motivate staff to put more effort into the role.
Topics Discussed
- What Motivates Employees
- Motivational Games
- Motivation Traps
- Encouraging Advisors to Put More Effort into their Roles
- Motivational Techniques that Cost Little or No Money
- Performance Management
- Quality programmes
- Gamification
- The role of technology
- Top Tips from the Audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral
Author: Rachael Trickey
Published On: 14th Sep 2018 - Last modified: 25th Apr 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, RingCentral, Tamsin Dollin
