Customer feedback can be a great tool to highlight issues, broken processes and track contact centre performance. But it can also be underutilised and used in a way that fatigues customers.
In this webinar, we discuss the best ways to draw beneficial information from customers, as we also examine how this feedback is best used.
Topics Discussed
- The right questions to ask in a customer survey
- How many questions to ask
- How to drive up survey completion rates
- Post call surveys
- Customer feedback technology
- Extracting feedback from customer comments
- Spotting trends in customer dis-satisfaction
- Top Tips from the Audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia
Author: Rachael Trickey
Published On: 30th Apr 2018 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, Nexidia, NICE
