Date : Thursday 5th June 2025
Time: 2pm BST
Optimizing WFM has a whole new meaning in 2025!
From the continuing debates around hybrid working and how to best manage digital channels, to the emergence of even more game-changing AI capabilities, there’s certainly no shortage of trends to keep track of in 2025.
But how do you bring the very best bits into your contact centre to super-charge your WFM strategy? Join us for this informative webinar to find out, as our panel of experts will share how the very best WFM leaders are optimizing their operations like never before.
Panellists:
- TBC, guest consultant
- TBC, NICE
- Xander Freeman, Call Centre Helper
What You Will Learn:
- Where outdated tactics are letting you down
- What best practice looks like in 2025
- What’s possible with technology right now
- The wider impact of getting your WFM strategy just right
Author: Rachael Trickey
Reviewed by: Jo Robinson
Published On: 11th Aug 2024 - Last modified: 10th Apr 2025
Read more about - Call and Contact Centre Events, Featured Webinar, NICE, NICE CXone
