This webinar shares more about how to break the chains of traditional Workforce Management (WFM) practices – with tips and tricks to optimise your forecasting, scheduling, and intraday management.
Agenda
- Introductions – Megan Jones, Call Centre Helper
- Vosy Gordon, Director, ModusRP
- Andrea Matsuda, Senior Product Marketing Manager at NICE Ltd
Topics Discussed
- How today’s blended digital offices create new WFM challenges
- How traditional WFM silos are holding your teams back
- What best practice really looks like in 2023
- How to unlock the latest WFM secrets
- How NICE WFM True to Interval can make a difference
- Winning tip – “tell a story with your analytics = don’t just share the numbers – show the impacts” thanks to Deborah
Original Webinar date: 22nd June 2023
Author: Megan Jones
Published On: 13th Mar 2023 - Last modified: 11th Sep 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Andrea Matsuda, NICE, Vosy Gordon, Workforce Management (WFM)
