Webinar: 7 Clever Ways to Transform the Contact Centre

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As the use of Automation becomes more enhanced by AI, many contact centre leaders are building it into their CX strategy – now and in the future. Yet the role of agents is far from redundant.

It’s key to find the right balance! That’s why this webinar will bring together the latest thinking in people, processes, and technology, as our panel of experts share 7 clever ways to transform your contact centre.

Panellists:

• Jason Griffin, Principal Solution Consultant, Five9
• Guest Consultant Speaker
• Megan Jones, Call Centre Helper

What You Will Learn:

• What’s possible with AI
• The difference between automation and augmentation
• Where agents still make the biggest difference in CX
• Quick wins for instant results

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Author: Jo Robinson