During “Webinar Week” we will be holding a daily webinar on hot contact centre topics.
How do you get the best out of forecasting, scheduling and resource planning?
In this Master-Class webinar, we will be sharing a best practices in resource planning. It will cover some quick wins as well as an in-depth run through of key areas.
Wednesday 13th May 2015
Panellists
- John Frehse – Core Practice
- Dean Couchman – injixo
- Chris Dealy – injixo
- Jonty Pearce – Call Centre Helper
Topics discussed
- Quick wins
- Call arrival patterns
- What is the best service level?
- Shift patterns
- Getting agents to buy in to scheduling
- Building flexibility into the schedule
- Overtime Vs Overstaffing
- Dealing with vacation requests
- The role of technology
- Top tips from the audience
Sponsored by Injixo.
This webinar is held at:
- 2pm in Paris
- 2pm in South Africa
- 8am in New York
Topics Discussed
- Quick wins
- Call arrival patterns
- What is the best service level?
- Shift patterns
- Getting agents to buy in to scheduling
- Building flexibility into the schedule
- Overtime Vs Overstaffing
- Dealing with vacation requests
- The role of technology
- Top tips from the audience
Panellists
This webinar was brought to you by Call Centre Helper and is sponsored by injixo
Author: Megan Jones
Published On: 6th May 2015 - Last modified: 13th Jan 2025
Read more about - Recorded Call Centre and Customer Experience Webinars, Chris Dealy, Peopleware, Scheduling, Service Level
