In this webinar, we presented seven such ideas that will make your customers smile and keep coming back for more.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Peter Massey, Budd
![Peter Massey's Webinar slides on the great ways to create great customer relationships](https://www.callcentrehelper.com/images/webinars/slides/2019/7-ways-to-build-customer-relationships-peter-massey.jpg)
- John Finch, RingCentral
![RingCentral webinar slides on 7 ways to build customer relationships](https://www.callcentrehelper.com/images/webinars/slides/2019/7-ways-to-build-customer-relationships-john-finch.jpg)
Topics Discussed
- Changing problematic processes
- Improving collaboration
- Optimising workflows
- Boosting performance across all channels
- The role of technology
- Top Tips from the Audience
- Winning tip – “Use surveys, polls, and questionnaires to learn about customer preferences and needs. These tools will provide important information about what customers like about your business and what can be improved.
A customer is more likely to frequent your business if they feel they are heard; surveys, polls and questionnaires will provide a voice to your customer and increase their engagement with you and your business.” thanks to Ashley11
Original Webinar date: 3rd October 2019
Panellists
![Peter Massey - Headshot](https://www.callcentrehelper.com/images/webinars/speaker-pictures/round/peter-massey-r-100.png )
Peter Massey
Budd
![John Finch - Headshot](https://www.callcentrehelper.com/images/webinars/speaker-pictures/john-finch-100.jpg )
John Finch
RingCentral
![Jonty Pearce - Headshot](https://www.callcentrehelper.com/images/webinars/speaker-pictures/round/jonty-pearce-r-100.png )
Jonty Pearce
Call Centre Helper
![company logo](https://www.callcentrehelper.com/images/logos/ringcentral-1-280.gif)
This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral
Author: Rachael Trickey
Published On: 25th Sep 2019 - Last modified: 22nd Jul 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Peter Massey, RingCentral