In this webinar, we presented seven such ideas that will make your customers smile and keep coming back for more.
Agenda
- Introductions – Jonty Pearce, Call Centre Helper
- Peter Massey, Budd

- John Finch, RingCentral

Topics Discussed
- Changing problematic processes
- Improving collaboration
- Optimising workflows
- Boosting performance across all channels
- The role of technology
- Top Tips from the Audience
- Winning tip – “Use surveys, polls, and questionnaires to learn about customer preferences and needs. These tools will provide important information about what customers like about your business and what can be improved.
A customer is more likely to frequent your business if they feel they are heard; surveys, polls and questionnaires will provide a voice to your customer and increase their engagement with you and your business.” thanks to Ashley11
Original Webinar date: 3rd October 2019
Panellists

Peter Massey
Budd

John Finch
RingCentral

Jonty Pearce
Call Centre Helper

This webinar was brought to you by Call Centre Helper and is sponsored by RingCentral
Author: Rachael Trickey
Published On: 25th Sep 2019 - Last modified: 22nd Jul 2024
Read more about - Recorded Call Centre and Customer Experience Webinars, Peter Massey, RingCentral