Stars from one of Wales’ most successful industries were honoured at a special awards ceremony at Cardiff City Stadium hosted by ‘Chatty Man’ television star Alan Carr.
The Welsh Contact Centre Awards, which have been running for 16 years, celebrate the excellence of an industry that employs 30,000 people and contributes around £600m a year into the Welsh economy.
600 guests attended the event, organised by the Welsh Contact Centre Forum, to see staff from call centres across the country awarded for their outstanding contribution in 16 categories.
Winners List
Sales Agent of the Year
Winner: Julie Whitcombe – Media Wales
Highly Commended: Musroor Rafiq – Firstsource Solutions
Support Person of the Year
Joint Winners:
Molly Firth – Serco
Christopher Powell – Legal & General Investments
Best Customer Service Representative
Winner: Gemma Jones – Wales & West Utilities
Trainer of the Year
Winner: Jordan Lee – Admiral Group PLC
Team Leader of the Year
Winner: Nik Shanahan – British Gas
Highly Commended: Richard Bowen – New Law
Manager of the Year with Under 100 Staff
Winner: Sally Gronow – Dwr Cymru Welsh Water
Highly Commended: Gary Thomas – Tesco
Manager of the Year with Over 100 Staff
Joint winners:
Ben Winchester – Save Britain Money
Michelle Beech – Virgin Media
Best Outsourced Contact Centre
Winner: CGI
Best Shared Service Initiative
Winner: Ministry of Justice – Shared Services
Support Team of the Year
Winner: British Gas
People Development
Winner: Admiral Group PLC
Best Application of Technology
Winner: Serco
Best People Engagement
Winner: HSBC
Highly Commended: Blackhorse Finance
Best Community Initiative
Winner: Barclays Welsh Language Centre
Best Integrated Customer Service
Winner: Tesco
Contact Centre of the Year – Small
Winner: Deloitte
Contact Centre of the Year – Medium
Winner: Barclays Home Solutions Direct
Contact Centre of the Year – Large
Winner: Virgin Media
Highly Commended: Lloyds Banking Group
Sandra Busby, managing director of the Welsh Contact Centre Forum, said: “The contact centre industry contributes a huge amount to Wales’ economy, and it is really important that its excellent work continues to be recognised.”
“Everyone who received an award should be very proud of themselves, as they have been selected as the top of their field in an industry brought alive by more than 30,000 people.”
Author: Jo Robinson
Published On: 26th Feb 2014 - Last modified: 12th Dec 2018
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