Date: 25 March 2025, 12:00 PM (London)
Location: Virtual
Many organizations have successfully implemented workforce management (WFM) solutions for frontline and customer-facing teams, but back-office operations often remain an untapped opportunity for efficiency gains.
This webinar explores how extending WFM to back-office users can improve productivity, optimize staffing levels, and enhance overall operational effectiveness.
Join industry experts as they discuss:
- The unique workforce management challenges in back-office environments
- Strategies for forecasting workloads and optimizing schedules for administrative and support staff
- The role of AI and automation in enhancing back-office workforce efficiency
- Use cases of organizations that have successfully expanded WFM beyond frontline teams
- Best practices for integrating WFM tools with existing back-office systems
Whether you’re in contact center, operations, or IT, this session will provide actionable insights to help you streamline your workforce and maximize productivity across the entire organization.
Author: Calabrio
Reviewed by: Robyn Coppell
Published On: 3rd Mar 2025
Read more about - Call and Contact Centre Events, Calabrio
