What Are Probing Questions? Related Articles 15 Examples of Probing Questions for Customer Service Techniques to Improve Your Probing Questions How to Use Funnel Questions – With Examples 15 Clarifying Questions That Add Value to Customer Support Conversations © Pixel-Shot - Adobe Stock - 272612573 1,794 Filed under - Definitions, Questioning Techniques Probing questions are questions that you ask to gain greater insight into what someone has just told you, helping you to uncover the reasons and emotions behind what they have said. In the contact centre, we ask probing questions for each of the three reasons below: There are grey areas in the information that the customer has given you You cannot be sure of the customer’s intended outcome The customer does not sound convinced by the course of the conversation Author: Rachael Trickey Published On: 18th Aug 2022 Read more about - Definitions, Questioning Techniques Recommended Articles 15 Examples of Probing Questions for Customer Service Techniques to Improve Your Probing Questions How to Use Funnel Questions – With Examples 15 Clarifying Questions That Add Value to Customer Support Conversations Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter