THE DATE: 13 June 2017
THE LOCATION: Blue Fin Venue, South Bank, London
THE DESCRIPTION: Next-generation intelligent assistance now promises to transform customer uptake of self service. Early adopters have already succeeded in transitioning live assistance into AI-enabled engagement – anything between 15% and 50% of their inbound volumes depending on sector.
This dramatically changes the cost-to-serve model that most service organisations operate. And it also meets customer expectations for low-effort, always-on, personalised service.
But this is not just a customer service opportunity. Any sales, marketing or customer success workflow can have IA engagement woven in. It’s an upgraded capability across the customer life cycle.
Agenda
- Understanding the Intelligent Assistance market and its key vendors
- What’s happening at a technology level to cause this step change
- Why Intelligent Assistants are a self service game changer
- The use cases in Sales, Marketing & Service
- Brands with successful deployments and ROIs
- Design principles for successful customer uptake
The Cost: £495
THE ORGANISERS: Brainfood Consulting
THE WEBLINK: http://www.brainfoodextra.com/masterclasses-mentoring/using-intelligent-assistance-bots-to-transform-self-service
Author: Rachael Trickey
Published On: 30th Aug 2016 - Last modified: 31st Aug 2016
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