A virtual agent is an AI-powered customer assistant which is able to autonomously solve customer issues through a conversational experience.
Virtual agents can answer a wide range of customer questions with great accuracy and are not limited by rule-based pre-defined flows.
These tools can increase the customer self-service rate, improve the customer experience, and increase agent satisfaction.
Contributed by: Talkdesk
Author: Robyn Coppell
Reviewed by: Rachael Trickey
Published On: 15th Sep 2022 - Last modified: 22nd Jul 2026
Read more about - Expert Insights, Talkdesk, Terminology
