We asked our Twitter panel “What is a simple way to ensure customer loyalty?”
Ann-Marie Rapisarda @AnnRapisarda
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Always treat customers with respect by really listening to their enquiry/request and offer authentic responses every time.
Robert Lamb @lambrobert
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Analyse and optimise with the mission in mind. Don’t minimise your Average Handling Time (AHT) if your ideal is top Customer Experience.
ININ
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Ask for #feedback – It’s the best way to understand how you can meet the needs of your #customers.
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Julie Mordue @JulieMordue
Employee engagement!
Sian Ciabattoni @noblesystemsuk
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Think about which social media feed to use for which demographic, Facebook for public interaction, Twitter & LinkedIn for business interaction.
Netcall @Netcall
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Make it easy for customers to engage with you and achieve their goals. Reduce customer effort.
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Genesys UK @Genesys_UK
Don’t offer rewards to frustrated customers! They want help, not freebies.
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NewVoiceMedia @NewVoiceMedia
Loyalty can be improved by offering customers a personalised experience.
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James Lawther @SquawkPoint
Do what you say you are going to do.
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LiveOps @LiveOps
Know them, serve them and don’t waste their time!
Genesys UK @Genesys_UK
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Reducing customer effort builds loyal #customers. If they have to do all the work they won’t come back!
mplsystems @mplSystems
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Customers have the power to dictate the kind of service they want; businesses need to adapt strategies to embrace this.
Sabio Sense @sabiosense
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Aligning experience offered to #customerexpectations is key. Better to be pleasantly surprised than a bit disappointed!
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NewVoiceMedia @NewVoiceMedia
Treat them as individuals & understand their buying patterns/likes & dislikes.
Magnetic North @MN_Cloud
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Offer a personal experience. Use CRM integration and call routing to wow your customer and offer them a smooth process.
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Akhilesh Kapoor @akhileshkapoor
Pricing, personalized advertising and reliable customer support.
mplsystems @mplSystems
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Loyalty improves when agents have tools such as agent desktops that let them look after customers properly #agentdesktop
Sabio Sense @sabiosense
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Investing in agents that bring the kind of emotional intelligence needed to really connect with customers. #customerservice
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Very Good Service @verygoodservice
Deliver beyond customer expectations.
Genesys UK @Genesys_UK
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Personalise interactions & use your data to show a genuine interest in the #customer – they will keep returning.
mplsystems @mplSystems
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Spare customers from tedious IVR menus – give them a choice to progress using instant self-service channels #visualIVR
Genesys UK @Genesys_UK
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Listen to #complaints and use them to your advantage – They can help you learn what #customers don’t like so you can change.
Reactiv @ReactivMedia
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Simply, be honest and open! Wear your successes and failures on your sleeve for all to see. Nobody is perfect!
PCMS Call Centre @PCMSCallCentre
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Maintaining quality & consistency across all contact channels. High service standards shouldn’t be limited to telephony.
Sian Ciabattoni @noblesystemsuk
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Always respond quickly, personalise it so that they know you have read it & care about their issues, follow them & suggest a DM to resolve.
What do you think is a simple way to ensure customer loyalty?
Tweet your responses to @callcentrehelp
Author: Megan Jones
Published On: 25th Jun 2014 - Last modified: 17th Dec 2024
Read more about - Hints and Tips, Customer Loyalty, Genesys, IFS, Intrado, James Lawther, Julie Mordue, Lifesize, Noble Systems, Sabio, Vonage
Don’t make empty promises. If you say you’ll do it, do it.
I believe, a good response to the customer is the best loyalty to them. Every retailer should create trustworthiness with their loyal customer. It can enhance the sales obviously.