What Is an Interactive Voice Response (IVR) Survey? Related Articles Call Centre IVRs - How to Review and Improve Your IVR Interactive Voice Response (IVR) Systems: What to Look Out For What Is IVR (Interactive Voice Response)? What Is an IVR and How Can It Benefit the Contact Centre? © Profit_Image - Shutterstock - 1633853098 102 Filed under - Definitions, Customer Surveys, IVR Solutions, Talkdesk First, a quick refresher on IVR surveys. IVR stands for interactive voice response; IVR surveys are automated phone surveys that allow customers to use their telephone keypads or voice to respond to survey questions. An IVR system will most commonly conduct surveys post-call, as an alternative to agent-administered satisfaction surveys. The key benefit to post-call IVR surveys when compared with online surveys is timing. The interaction with the agent is still fresh in the customer’s mind, and there’s no chance the caller will have had a second interaction prior to the survey. This means when you collect data, it’s crystal clear which interaction that data is referring to. Thanks to Talkdesk Author: Robyn Coppell Published On: 2nd Jun 2023 Read more about - Definitions, Customer Surveys, IVR Solutions, Talkdesk Recommended Articles Call Centre IVRs - How to Review and Improve Your IVR Interactive Voice Response (IVR) Systems: What to Look Out For What Is IVR (Interactive Voice Response)? What Is an IVR and How Can It Benefit the Contact Centre? Related Reports Report: UK Contact Center Verticals - Finance eBook: Generative AI and the Contact Center of the Future Report: Global Contact Center KPI Benchmarking CCW Market Study: State of Generative AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter