What Is Computer Telephony Integration (CTI)?

There is notebook with the word Computer Telephony Integration
266
Filed under - Definitions

Computer Telephony Integration (CTI) is a method of connecting your telephone system to your database.

Most commonly this will allow you to pop the caller’s details up on to the agent’s screen when the call connects (also known as a ‘screen pop’).

CTI can also be used for a variety of applications, such as call routing.

Despite huge business advantages, it often requires quite complex integration, and its deployment has subsequently been limited.

Author: Robyn Coppell

Published On: 3rd Feb 2023
Read more about - Definitions

Follow Us on LinkedIn

Recommended Articles

Computer Telephony Integration CTI
What Is CTI and Why Is It Important for Contact Centres?
jargon definition
Contact Centre Jargon and Terminologies
A picture of a light bulb launching (idea concept)
8x8 Launch Cloud Telephony Platform With Microsoft Teams
IP telephony: A guide to making it work effectively in your business