What Is Contact Centre as a Service (CCaaS)? Related Articles CCaaS: Definition and Advantages What Is Contact Centre as a Service (CCaaS)? UCaaS and CCaaS: Better When Bundled CCaaS Delivers Scalable Customer Service © greenbutterfly - Adobe Stock - 268006331 894 Filed under - Definitions CCaaS or Contact Centre as a Service is a cloud-based deployment model for buying contact centre technology. Instead of buying an on-site product, you rent the product on a monthly basis. This is typically priced on a per-agent per-month basis. CCaaS usually includes the core ACD (dialler) and IVR (interactive voice response) platforms but can also be extended to include workforce management and speech analytics. Author: Robyn Coppell Published On: 13th May 2022 Read more about - Definitions Recommended Articles CCaaS: Definition and Advantages What Is Contact Centre as a Service (CCaaS)? UCaaS and CCaaS: Better When Bundled CCaaS Delivers Scalable Customer Service Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter